FAQ
Products
How are your products made?
All products are handcrafted in small batches with intention, care, and high-quality natural and organic ingredients. Herbal formulations are created using traditional folk and energetic herbalism practices. Crystal-infused goods are energetically cleansed and charged prior to shipping. Variations in scent, color, or appearance may occur due to the nature of botanicals and handcrafted production.
What kind of ingredients do you use?
All of our products are made with high-quality natural and organic ingredients whenever possible. We prioritize eco-friendly, sustainable, cruelty-free and ethically sourced materials. Our herbs and botanicals are selected with care to support your wellness while honoring the Earth.
Are your products safe for everyone?
Our products are crafted with natural ingredients and energetic intention. However, everyone’s body is different. Please read ingredient labels carefully and consult your healthcare provider if you are pregnant, nursing, on medication, or have sensitivities.
Can I use your herbal teas or tinctures while on medication, pregnant, nursing, or trying to become pregnant?
Some herbs are not recommended with certain medications, or if you are
pregnant, nursing, or trying to become pregnant.
Consult a qualified healthcare professional before adding herbal remedies to your diet.
Can I request a custom product?
Custom herbal products are available through personalized herbal consultations. If you're seeking a specific blend or energetic formulation, please book a session or email pamela@wildmoonmedicine.com to determine if I’m able to accommodate your request. Please note that availability may vary depending on the season, ingredients, and current workload.
Other custom products (i.e. brooms, besoms, wreaths, soaps, bath and body products, etc.) are welcome! Please reach out with your requests and ideas. I would love to chat:)
Shipping, Returns & Exchanges
We use select major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.
How is shipping handled?
Orders are typically processed within 3–5 business days. You will receive tracking information once your order ships. We package each item with care using eco-conscious materials when possible. Please ensure your shipping address is correct at checkout to avoid delays.
Is your packaging eco-friendly?
Yes! We’re committed to sustainability and use packaging that is compostable, recyclable, reusable, or biodegradable whenever possible. We strive to minimize environmental impact while delivering your items with love and care.
Can I return or exchange an item?
Due to the nature of our products, all sales are final. If your item was damaged in transit or incorrect, please contact us within 7 days and we’ll make it right.
Do you ship overseas?
Unfortunately, no. At this time we are only able to ship within the U.S. If you are outside of the U.S. and are interested in our products, please reach out at orders@wildmoonmedicine.com.
Services, Offerings and Events
Rooted in earth-based tradition and offered with deep care. All offerings are for educational and spiritual wellness purposes only and are not a substitute for medical care.
How do I book a session?
Visit our "Book a Session" page and select which Offering you would like to book. Pick a date and time that works best for you. It is best to chose a time when you will able to relax and let everything soak in afterwards. After you book, you will receive an email confirmation, including a brief questionnaire.
Are your services available remotely?
Yes! Herbal consultations, Reiki, and crystal healing sessions can all be conducted via video or phone for distance clients.
What can I expect during a session?
Sessions are collaborative, gentle, and intuitive. Depending on the service, they may include breathwork, energy work, guided visualization, or herbal guidance. Everything offered will be discussed with you beforehand. Your comfort and consent are always honored. Please visit our Offerings page for more detailed information or feel free to contact me at pamela@wildmoonmedicine.com
Can energy healing or herbal sessions be combined?
Absolutely! Many clients choose to integrate Reiki or crystal healing with their herbal consultation to support emotional, physical, and energetic balance. We can tailor your experience to suit your needs.
Do I need to prepare anything before a session?
It’s helpful to come with an open heart and mind, and perhaps a journal or intention if you'd like to reflect beforehand. Wear comfortable clothing. If wearing jewelry or large belts, I may ask you to remove them so they don't interfere. For virtual sessions, please find a quiet, comfortable space where you won’t be disturbed.
How often should I book sessions?
It varies for each person. Some clients benefit from monthly check-ins, while others schedule seasonally or as needed. We can discuss a rhythm that supports your goals and lifestyle.
Get in touch
Have questions about your order, or a general enquiry?
